FAQ's



HOW DO I ORDER?


You may place your orders anytime online 24/7 on our website www.CeeJaysBeautyBar.com


 
DO YOU SHIP TO MY COUNTRY?


For now we only offer Domestic shipping.

But don't worry, we will add more shipping destinations soon!!


 
WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?


We accept all Visa, Mastercard and PayPal.
When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.
 
 
DOES MY ORDER REQUIRE VERIFICATION?


Some orders are subject to CeeJay's Beauty Bar's Online Verification Procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done after business hours) or by email.
If your order requires verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current. 
It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.
We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
 
HAS MY ORDER BEEN SHIPPED?


You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
 


CAN I MODIFY/CANCEL MY ORDER?


Your order may be cancelled 3 hours after it is placed. You are also welcome to return your items in accordance with our Return Policy once your order has been delivered.

 
WHY IS MY PRODUCT OUT OF STOCK?


Because of our quest to provide you with the latest in fashion we do not stock large quantities of any item. For this reason, we may not have the merchandise you wish to order. If you need information on a specific product please email us. We would love to hear from you!
 


I PLACED AN ORDER BUT NEVER RECEIVED A CONFIRMATION EMAIL


If you do not receive an email from us within a few hours of placing your order, be sure to check that the email address provided is correct. If that is correct then you should check your spam folder. If you are still unable to locate the confirmation email for your order, please contact our us at info@ceejaysbeautybar.com.



DO YOU DELIVER ?


Yes we do!  Refer to our SHIPPING POLICY for more details about pickup and delivery.
 


I RECEIVED A DAMAGED PACKAGE, WHAT SHOULD I DO ?


To report a damaged item, please use the following process:
1) Contact us at info@ceejaysbeautybar.com.
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 24 hours of delivery.

 
I FORGOT TO APPLY MY DISCOUNT CODE BEFORE ORDERING.


Sorry, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!
 


DOES CEEJAY'S BEAUTY BAR ISSUE REFUNDS ?


Refunds are issued to the original form of payment used on an order in the event that it is canceled.
For Out of Stock items: we issue refunds to the original form of payment used if any items on the order sell out and we are unable to replenish in a timely manner.
For Returns: we issue refunds according to our RETURN POLICY found under quick licks at the bottom of the website.
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
If you have any questions or concerns regarding refunds, please contact us at info@ceejaysbeautybar.com.